Customer Relations

Annoying Things Customers Say At Hipster Cafes In Cambodia

Customer Relations, Management, Opinion / /

For purposes of entertainment and critical discussion, we asked a handful of current and former cafe owners in Cambodia about annoying things customers say. Ignoring the common complaint “too expensive” that many businesses encounter, we took some time contemplating lesser known, minor but regular annoyances. Please consider: these annoyances were expressed in jest and without […]

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Using Google Reviews And TripAdvisor As Comparable Hookup Apps For Your Hipster Cafe

Customer Relations, Management, Sales & Marketing, Style & Design / /

Third-party restaurant review platforms such as Google Reviews and TripAdvisor are comparable to hookup apps like Tinder and Grindr. I know, please bear with me. Instead of people vetting hookup profiles for an enjoyable date, they’re vetting restaurant profiles for an enjoyable dining experience. Following the hookup analogy, your hipster cafe (as crude as this

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How To Recognise And Handle Low-Key Racism And Discrimination From Customers

Customer Relations, Management / /

As a hipster cafe owner-operator I encountered heaps of wonderful, kind customers. However, as an individual brown person (Cambodian-Canadian), some expressions and behaviours from the same customers also raised my eyebrow. “Wow, your English is so good!” As innocent as it may seem this comment is a backhanded compliment. It’s presumptuous and implies locals are

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How To Deal With Customers Who Say Your Coffee Is Expensive

Customer Relations, Satire / /

In Cambodia you can buy iced (condensed) milk coffees from local street vendors for less than 2,000 riel (0,5 US dollars). However, at your hipster cafe, possibly in a gentrified area that may be described as ‘quaint’ by foreign tourists, sensible hipsters expect your coffees to be priced from 8,000 riel (2 US dollars) or

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